Refund Policy

Updated: Apr-2025

Ciphrix operates as a B2B SaaS platform. All subscriptions are subject to these Terms.

Once platform access has been provisioned and the subscription period has commenced, fees are non-refundable, except where required by applicable law that cannot be excluded by contract.

Customers who wish to raise a concern regarding subscription fees may contact support@ciphrix.com within 14 days of their subscription start date. Any refund determination will be made at Ciphrix's sole discretion, taking into account platform usage, onboarding services delivered, and fees paid for the relevant period. Refund requests submitted after 14 days from the subscription start date will not be considered.

Nothing in this clause limits any rights you may have under the Australian Consumer Law that cannot be excluded, restricted, or modified.