Refund Policy

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Update Date: 28-Feb-2026

Ciphrix operates as a B2B software-as-a-service platform. All subscriptions are subject to Ciphrix's Terms of Service, available at ciphrix.com/terms-of-service.

Customers who wish to raise a concern regarding their subscription fees may contact us at support@ciphrix.com within 14 days of their subscription start date. Any refund determination will be made at Ciphrix's discretion, taking into account platform usage, onboarding services delivered, and fees paid for the relevant period.

Refund requests submitted after 14 days from the subscription start date will not be considered.

For any queries, contact us at support@ciphrix.com.

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